Website Address
Our website address is: https://hydroguard.co.za

At HydroGuard, we take your privacy seriously. Just as we safeguard water through our storage and filtration systems, we also safeguard the personal information you share with us. This policy explains what data we collect, how we use it, and your rights under the Protection of Personal Information Act (POPIA).

Information We Collect

When you interact with our website, we may collect the following information:

  • Contact details you provide via forms (such as name, email, phone number, company name).
  • Technical information such as your IP address, browser type, and device information (used for analytics and site functionality).
  • Information necessary to process enquiries, quotations, installations, or service requests.

How We Use Your Information

We use your personal information only for legitimate business purposes, including to:

  • Respond to your enquiries or service requests.
  • Provide quotations, installation, and maintenance services.
  • Improve our website and services through analytics.
  • Comply with legal or regulatory requirements.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences.
  • Analyse site traffic and performance.
  • Improve website functionality.

You can disable cookies in your browser settings, but some features of the site may not function properly as a result.

Embedded Content & Third-Party Services

Our website may include links or embedded content (e.g. videos, maps, or forms). These external services may collect data about you, use cookies, or track your interaction with their content, as if you had visited their website directly.

Data Sharing

We do not sell or trade personal information. We may share data only when necessary to:

  • Provide services you have requested.
  • Comply with legal or regulatory obligations.
  • Work with trusted service providers who support our operations (e.g. website hosting, analytics, courier services).

Any third-party service providers are required to handle your information in compliance with POPIA.

Data Retention

We retain personal information only for as long as necessary to:

  • Deliver our services.
  • Meet administrative, legal, or regulatory obligations.

Your POPIA Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request a copy of the personal information we hold about you.
  • Ask us to correct or update your information.
  • Request that we delete your personal information, unless we are legally required to retain it.
  • Withdraw consent for certain types of processing, where applicable.

Contact Us

For privacy-related queries or to exercise your POPIA rights, please contact us via our website: https://hydroguard.co.za.